Today we had an online training seminar on how to talk to our customer at the front counter.
What stuck with us is we need to put ourself in our Customer's Shoes. When he or she walks into our shop what exactly are they seeing. Do they see a smiling face on a well groomed and well dressed person? Or are they getting a grouchy, dirty, rag holding mechanic?
Which one do you want to see greeting you? I think we all know the answer to that question!
Until Tomorrow.
No comments:
Post a Comment