Sometimes you become disappointed in those people and we have had that not so enjoyable experience lately. What do you do with people who disappoint you? Well in our industry we call it “firing the customer” And yes, that is what we will do.
Sometimes you see a person walk through the door that you thought you would never see again. This happened to us yesterday. Someone we had not had the pleasure of calling a customer for over 6 years walked into the shop with a request for service on his vehicle. Was it the newsletter that brought him in? The passage of time that made him forget whatever happened before (before we knew everything we do now and are still learning)? Or was it the fact that we are close by?
Whatever the reason, all we really want to say is Welcome Back.
Until Tomorrow.
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