We recently learned what the most powerful words in the English Language are when it comes to Customer Service. No, it isn't the word FREE or even THANK YOU. (Although we will say Thank-you!)
Customer service is about being attentive to your needs, listening to what you are saying, being in the moment with you. You are spending your dollars on your second most important purchase, and we need to respect this. Often coming to the shop is like going to the dentist, you don't want to go, but you have to and you know it is going to hurt!
So what are the two little words that we can use to show that we are actually listening to you?
What can we do FOR YOU?
Until Tomorrow.
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