First off, have to apologize - with only 2 machines in the hotel with internet access, it is a little harder to do this than we thought.
Customer service is very important and the WOWing (new word!) of the customer is very important. One flight attendant on the way here did this to the max. He was cheerful and made the flight (and I hate to fly!) enjoyable. From the standard airline regulations all the way to the end of the flight he was able to find humor in every situation while at the same time controlling situations that could have become ugly. With humor he was able to disarm a man using a cell phone who heard the same message as the rest of us - cell phone usage was not permitted on the plane.
Maybe this guy was trained by Westjet? - anyway - I enjoyed the flight!
Until tomorrow.
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