Yesterday, we had a gentleman enter the shop and his very first words to me were, "Remember Me?” I must confess that I didn't remember him at first glance. As soon as he mentioned his name I remembered the little red-headed boy from band class! Funny how a name can conjure up memories long thought forgotten......
We feel that way about our business as well. You don't usually see any of us not wearing something that states either Verl's Autopro or NAPA Autopro. Just like the high school basketball team we saw at lunch today who was proudly wearing their school name and colors on their clothing, we do the same.
Being affiliated with a larger group gives a sense of belonging and lets us to hold our heads up high. Because of this sense of belonging we feel that we have a responsibility to always try to act in a friendly and calm manner, no matter where we are or in what situation we find ourselves. After all, you never know when someone you had long since forgotten is going to come up to you and say, "Remember Me?”
Until Tomorrow.
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