Tuesday, January 5, 2010

A Stress Free Experience

I must admit that the Wendover experience is as stress free as can be. From the moment of arriving at the airport, to the hotel check-in, everything is done for you. All your needs and wants are anticipated and taken care of. (And Michelle won $25.00 on the flight down!) One prime example is never having to touch your luggage again after the airport check in and the WOW comes from arriving at the hotel where all you have to do is give them your name and your room keys are handed to you and you luggage magically appears in your room!

We need to take this lesson back to the shop and try to incorporate as much as possible of the WOW into your experience as well, and we will start that as soon as we get back to work tomorrow!

Hoping for better roads home!

Until then.

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