It is a very busy week for us. Both Verl and Michelle have to attend a day long meeting in Calgary on Wednesday and a business supper on Friday, so we decided to take a night for ourselves and go to a dinner and a movie.
Of course, we had to see Avatar, which was really cool. After the movie we went to a restaurant that we had visited numerous times in the past. Funny how little things can put a damper on your experience. We both ordered different kinds of soup and both were only moderately warm at best. The restaurant was a higher end restaurant, but because of the soup experience they will have to work pretty hard to get us to return.
At the shop we try very hard to give the customer a WOW experience, but we know that sometimes we fail. We are trying our best to decrease the number of goofs we make, and if there is something that we need to improve, we truly hope that you will let us know.
Yesterday, we did an oil change on a person's car. We gave them the entire experience, from the oil change service, car care gift, a list of issues they need to watch in the future and a car wash.
The customer paid their bill and left, but returned moments later and said," You gave it a bath!" To us, that is soup served hot!
Until tomorrow.
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